AT&T Internet Status · Live
AT&T Internet Outage — Is AT&T Internet Down?
Check live AT&T internet outage reports from customers across the US. Our map updates in real time as users submit reports.
When AT&T internet goes down it affects millions of customers across 21 states. Our tracker aggregates real-time reports from AT&T internet customers so you can immediately confirm whether the problem is a wider outage or a local equipment issue.
AT&T Internet Not Working? Try These Steps
Follow these steps before calling AT&T
1
Check the map above
If you see multiple reports near your ZIP code it is a confirmed area outage — not your equipment. Wait for AT&T to restore service.
2
Restart your AT&T gateway
Unplug your BGW320 or BGW210 gateway from power. Wait 60 seconds. Plug back in. Wait 3 minutes for full reconnection.
3
Check gateway lights
Solid green = connected normally. Flashing amber = connecting. Solid red or flashing red = line issue AT&T needs to fix. Call 800-288-2020.
4
Check the AT&T Smart Home Manager app
The myAT&T app shows real-time connection status and area outage alerts specific to your address.
5
Call AT&T support
If restarting does not fix it: 800-288-2020 (available 24/7 for active outages).
Frequently Asked Questions
What causes AT&T internet outages?+
The most common causes are fiber cable cuts from construction, severe weather damage to AT&T infrastructure, scheduled maintenance (usually 1–5 AM), equipment failures at switching stations, and widespread power grid failures that cut power to AT&T nodes.
How do I know if AT&T internet is down in my area?+
Enter your ZIP code in the checker above. If multiple reports appear from your area in the last 24 hours it is almost certainly a wider outage rather than a local equipment problem.
How long do AT&T internet outages last?+
Minor outages typically resolve in 1–4 hours. Weather-related or infrastructure damage outages can take 8–24 hours. Major incidents like fiber cuts on backbone routes can take 24–48 hours.
Can I get a credit for an AT&T internet outage?+
Yes. Call AT&T at 800-288-2020 after service restores and request a credit for the outage period. Credits are typically applied to your next bill within 1–2 billing cycles.
attoutage.org is an independent outage tracking service not affiliated with AT&T Inc. AT&T® is a registered trademark of AT&T Intellectual Property. Report an outage →
Live AT&T Internet Outage Map
Reports from last 4 hours · updates every 60 seconds
Click any pin to see outage details
Recent AT&T Internet Reports
Latest submissions from customers nationwide
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