AT&T U-verse Status · Live
AT&T U-verse Outage — Is U-verse Down?
Track live AT&T U-verse internet and TV outages. U-verse uses fiber-to-the-node (FTTN) infrastructure — check reports from your area below.
AT&T U-verse is a fiber-to-the-node (FTTN) service that delivers internet and TV over a combination of fiber and copper wiring. U-verse outages can affect internet only, TV only, or both services simultaneously depending on where in the network the issue occurs.
AT&T U-verse Not Working? Step-by-Step Fix
Follow these steps before calling AT&T
1
Identify what is down
Is it internet, TV, or both? Internet-only issues usually start with your residential gateway. TV-only issues often involve the U-verse receiver or content server. Both down together usually means a wider outage.
2
Restart your U-verse gateway
Unplug your AT&T U-verse gateway (the box with the AT&T logo) from power. Wait 2 minutes. Plug back in. Wait 5 minutes for full reconnection before testing.
3
Restart your U-verse TV receiver
If TV is down: unplug the receiver, wait 30 seconds, plug back in. U-verse receivers take 2–3 minutes to fully restart.
4
Check all cable connections
Ensure the coax or ethernet cable running from the wall to your gateway is secure. Loose connections are a common cause of intermittent U-verse issues.
5
Check the U-verse app
The U-verse app or myAT&T app shows outage alerts specific to your address.
6
Call AT&T U-verse support
800-288-2020 — U-verse support is available 24/7 for active outages.
Frequently Asked Questions
What is the difference between AT&T U-verse and AT&T Fiber?+
AT&T U-verse uses fiber-to-the-node (FTTN) — fiber runs to a neighborhood node, then copper wiring connects your home. AT&T Fiber uses fiber-to-the-home (FTTH) — fiber runs directly into your home. Fiber is faster and more reliable than U-verse.
Why does my U-verse TV show error code 1000?+
Error code 1000 on AT&T U-verse TV means the receiver cannot connect to the AT&T content server. This is typically caused by an area outage or internet connectivity issue. Restart your gateway and receiver, and check the map above for area outage reports.
Is AT&T still supporting U-verse?+
AT&T continues to support U-verse service but has been transitioning customers to AT&T Fiber where available. If fiber is available at your address AT&T may offer an upgrade. Check att.com/internet for availability.
Can I get a refund for a U-verse outage?+
Yes — AT&T offers service credits for extended outages. Contact AT&T at 800-288-2020 after service is restored to request a credit. Document the outage start and end time before calling.
attoutage.org is an independent outage tracking service not affiliated with AT&T Inc. AT&T® is a registered trademark of AT&T Intellectual Property. Report an outage →
Live AT&T U-verse Outage Map
Reports from last 4 hours · updates every 60 seconds
Click any pin to see outage details
Recent AT&T U-verse Reports
Latest submissions from customers nationwide
Loading…